Shipping policy

Nationwide delivery

We ship throughout New Zealand, Monday to Friday, excluding public holidays. Shipping charges are displayed at checkout.

Dispatch times

Orders placed by 8am New Zealand time are processed and dispatched by the next business day. Orders placed after 8am are dispatched within two business days.

Courier delivery

We arrange shipping through GoSweetSpot, using overnight courier services for North Island and South Island urban addresses. Rural deliveries may take longer. Overnight delivery is a service target, not a guaranteed arrival date.

Delivery details

Please check your address carefully before ordering. Contact hello@awakenedcoffee.nz promptly if you notice an error; changes may not be possible after dispatch.

Delivery problems

If your order is delayed, missing or arrives damaged, email hello@awakenedcoffee.nz with your order number and details. We will investigate with the courier and arrange an appropriate resolution.

Nothing in this policy limits your rights under New Zealand consumer law.