Refund policy

Change of mind

Due to the perishable nature of coffee, we do not accept change-of-mind returns, including incorrect grind selections made when ordering.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or incorrect, email hello@awakenedcoffee.nz with your order number, details of the issue and photos where possible. Please contact us promptly, ideally within 30 days. This timeframe does not limit your statutory rights.

We will assess the issue and provide a replacement, refund or other remedy as required by the Consumer Guarantees Act 1993. These rights apply to sale items too. Opened packaging does not prevent a claim for a genuine fault.

Returning products

Please contact us before returning anything. We will confirm whether a return is necessary and arrange or cover reasonable return shipping costs where required for a valid claim.

Approved returns should be sent to:

Awakened Coffee
20c Palm Grove
Berhampore
Wellington 6023
New Zealand

Refunds

Approved refunds will be made to your original payment method. Processing times depend on your payment provider.

Order changes and promotions

Please check your order carefully before purchasing. We do not offer change-of-mind cancellations once an order is placed. Promotions cannot be applied retrospectively.

Purchases from other retailers

For coffee purchased from another retailer, contact the place of purchase first.

Your rights

Nothing in this policy limits your rights under New Zealand consumer law, including rights relating to delivery problems.